FREQUENTLY ASKED QUESTIONS
Got questions? We've got answers. Check out our FAQs below, and if you still need help, don't hesitate to hit us up!
Do you ship worldwide?
Absolutely! We deliver our fresh threads to fashion-forward folks all around the globe.
How long will my order take to arrive?
Delivery times vary depending on your location and chosen shipping method. Typically, orders within Europe take 1-3 days, while international orders can take 2-7 days. But hey, good things are worth the wait!
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to keep tabs on your gear as it makes its way to you. It's like following your package's epic journey!
What’s your return policy?
We get it, sometimes things don't work out. You've got 60 days to return or exchange your items. Just make sure they’re in the same condition you received them in – we like our threads looking fresh!
How do I make a return or exchange?
Easy! Contact our support team, pack up your items (original packaging is a bonus), and ship them back using your preferred carrier. We recommend tracking your return so you can keep an eye on it.
Do I have to pay for return shipping?
Return shipping costs are on you, but if you’re exchanging for a different size or style, we’ll cover the shipping cost to get the new item back to you. Teamwork makes the dream work!
How do I qualify for free shipping?
Spend over 120 EUR on European orders or over 250 EUR on international orders, and we'll ship your gear for free. Because who doesn’t love free shipping?
What payment methods do you accept?
We accept all major credit cards, PayPal, and a few other options to make checkout a breeze. Just choose what works best for you.
Can I change or cancel my order?
f you need to make changes or cancel your order, contact us ASAP. We process orders quickly, but we’ll do our best to accommodate your request if it hasn’t already shipped.
My item arrived damaged. What should I do?
Oh no! Snap a pic of the damage and reach out to our support team right away. We’ll make it right, promise.
How do I care for my streetwear?
Check out our care instructions for the full scoop. In short: machine wash at 30 degrees, no tumble drying, no dry cleaning, no bleach, no ironing on prints, and wash with similar colors inside out. Or just ask your mom, she’s got this.
